Event Hawk’s Event Rental Software has revolutionized the way businesses in the event industry manage their rental inventory, streamline operations, and engage with customers. One important aspect of this is the ability to automatically send review requests to customers after an event. However, if a customer isn’t satisfied with the service from your bounce house business, you might want to stop the automatic review request from going out. In this article, we will guide you through the process of stopping an automatic review request in the Event Hawk Event Rental Application, specifically using Event Hawk.
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Step-by-step Instructions
How to stop review requests in Event Hawk:
To stop an automatic review request from going out in Event Hawk, follow these simple steps:
- Login to your Event Hawk account from your computer: Visit app.eventhawk360.com and enter your credentials to log in.
- Navigate to Automations: Once logged in, click on the “Automations” tab on the left-hand side of the screen.
- Access Campaigns: At the top of the Automations page, select “Campaigns.”
- Locate the Review Request: Find the #99 Review Request campaign in the list and click on the number in the “Total” column next to it.
- Remove the Customer: From the list of customers in the campaign, select the customer you don’t want to receive the review request and click on the “X” button.
- You’re all set! The selected customer will not receive the automatic review request.
Troubleshooting Tips
- If you don’t see the customer in the automation list, it may be too early. Customers will not populate in the automation until after their event.
- Make sure to remove the customer before Tuesday morning to prevent the review request from being sent.
Managing customer satisfaction is crucial for any business, especially in the event rental industry. With Event Rental Software like Event Hawk, you can easily control the review request process and prevent negative reviews from unsatisfied customers. Follow the steps outlined in this guide to stop an automatic review request, ensuring a better online reputation for your event rental business.
