What Is Customer Acknowledgement?

The customer acknowledgement is a brief overview of your most basic rules & rental expectations. Going over one page is quick & effective vs going over the entire contract they signed electronically when they placed the order.  

👉 Get a copy of our customer acknowledgement template here (make a copy of ours and edit it to make it your own!).

Proof of Delivery vs Customer Acknowledgment

Proof of delivery is a signed acceptance that should be done onsite when the customer takes possession of the equipment.  Proof of delivery helps protect against chargebacks.  Customer acknowledgement pertains to operating equipment. 

Yes, it would be in your best interest to use both documents to set the level of expectation with the customer.   They protect you in different ways.  

👉 Get a copy of our customer acknowledgement template here (make a copy of ours and edit it to make it your own!).

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